I agree with Bert that the server isn't really to blame. Not everyone finds it natural to be compassionate and helpful, but if Maccas was promoting some better customer care then the employee might have had it in their mind that it's okay to give someone some syrup.

We had a bad experience with EzyDVD. They screwed up an order and took so long to fix it that the other DVDs we wanted went out of stock. We never went back to them and we obviously weren't the only ones as the local store has now closed.