Dear Christy
For your information all hair colour contains some level of PPD, even organic colour. Innoa was brought to the market as an ammonia free colour, not an organic colour, and whilst it does contain PPD because it is an oil-based colourant is is extremely gentle on the hair. I am really surprised to hear that it left your client's hair in such a poor state, it could possibly be because the color wasn't removed correctly. It must be dry emulsified thoroughly before water is applied otherwise the hair will feel that there is a residue - this is what could have happened in your experience. It will actually improve the hair condition the more it is used.