Feb 11, 2022 3:39:55 PM Me

Hi, trying to use cash advance and ATM keeps stopping me. I had the wrong pin initially and then enter the right one but it still won’t let me proceed

Feb 11, 2022 3:39:56 PM (Read by you after 4 seconds) urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

Thanks for reaching out! To chat with us, please be sure to download the latest version of the Amex App from the App Store.

Feb 11, 2022 3:39:56 PM (Read by you after 4 seconds) urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

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Feb 11, 2022 3:40:46 PM urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

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Feb 11, 2022 3:41:47 PM Me

Hello?

Feb 11, 2022 3:41:49 PM urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

Hi Joseph, how can I help you today?

Feb 11, 2022 3:42:00 PM Me

Hi, trying to use cash advance and ATM keeps stopping me. I had the wrong pin initially and then enter the right one but it still won’t let me proceed

Feb 11, 2022 3:42:03 PM urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

Thanks for reaching out! To chat with us, please be sure to download the latest version of the Amex App from the App Store.

Feb 11, 2022 3:42:03 PM (Read by you after 52 seconds) urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

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Feb 11, 2022 3:42:52 PM Me

Double checked PIN and everything is correct

Feb 11, 2022 3:42:55 PM urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

Thanks for reaching out! To chat with us, please be sure to download the latest version of the Amex App from the App Store.

Feb 11, 2022 3:42:55 PM (Read by you after 3 days, 3 hours, 5 minutes, 52 seconds) urn:biz:2033c392-e41c-11e7-97e6-b97859c148c8

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