Volume 02 // Number 01
January 2008
In this issue
Hi [firstname,fallback=friend],
This email newsletter comes to you in HamiltonBerchman's never-ending
pursuit of helping our clients and friends succeed because your success is our success.
New Year, New Stuff.
Welcome to the end of the first month of the New Year. Although it
started out slowly for the first couple of days, the pace of January
quickly picked up. We had a host of meetings for new business, and new
proposals—which is great—and has lead us to the topic for this months
issue of DesignDetails, Foundations. Let us get right to it.
Be Aware of Foundations.

All projects, no matter what the medium, need to be based on a solid
foundation and this is never truer than with the Internet. Technology
advances daily and improves on current standards, and new technology is
constantly in development. Building projects for Internet distribution
requires investigation into what technology choice will best solve the
issue at hand, and more importantly choosing technologies that will not
require complete overhaul when things change.
The
impetus for the topic of foundations actually stems from my recent
experience budgeting web-based projects. Projects range from website
designs, database programming, or email campaigns. When prospective
clients approach us with a project we sometimes find they have no
budget. Not that they haven’t planned, rather this is usually due to
not knowing what web-based projects cost. This is understandable—its
not every day you go shopping for a web specialist to help you out.
After
asking questions to understand a projects parameters, we develop a
proposal or simple estimate. Our proposals/estimates are based on
previous work similar in scope and scale. There is very little voodoo
in pricing the value of specific projects when all the questions have
been answered well.
Typical Responses Once the prospective client has the proposal in hand we typically receive one of four responses:
- “Great! Lets move forward.”
- “We have some questions. Can you explain “X?”
- “Wow this is more money than we expected. I’m afraid we can’t do this now.
- “I have a friends, uncle’s, cousin that will do this for… (insert any amount less than $150.00)”
The responses to focus on here are number 3, and number 4.
These
two answers are either missing or forgetting the importance of solid
foundations. For answer number 3 they need to understand that although
they may not be able to afford the entire project, they should figure
out what they can afford. Then come back with a question stating, “We
can only afford ‘X.’ What parts of your proposal could we do for that
amount to build a foundation then complete the rest of the work when
our budget permits?”
The
key here is in understanding the value provided by a professional who
does these types of projects for a living. This is where number 4 is
missing the boat entirely. You would never decide to go have your
“friends, uncle’s, cousin” work on a cavity with his Dremel
set just because he’ll do it for $25 whereas the dentist would charge a
few hundred. I realize that is an extreme example but I am trying to
stress the point of having a professional—a specialist—work on your
projects. They may cost a bit more, but their knowledge, expertise, and
training are worth it. They can help you avoid the pitfalls of not
building a solid foundation and doing a project right. In the end this
will cost you more.
So
if you approach a project and receive a proposal/estimate for the
services and its surprises you, be sure to ask what you can do for what
you can afford. It is always smarter to build a foundation that will
not have to be completely thrown away.
Finally, Find of the Month
In every issue I share an Internet destination I have come across
that has some application to doing business, getting things done, or
just plain cool. This month it’s a website called Catalog Choice.
In an effort to be green this website helps by allowing you to
eliminate catalogs and other unwanted items that you receive in the
mail. The best part is the service is free.
Wrap up.
That's it for this month and year of DesignDetails. Let me know if you have any questions about any of this content.
I am always on the lookout for article ideas. If you have a challenge
or question you are facing relating to the Internet or design and would
be willing to share, let me know. I can answer your issues here and share with everyone—with anonymity of course.
Do you know a friend or colleague that may find the content of this newsletter interesting? Please forward to a friend, and thanks.
I'll talk to you again in February.
Bert Mahoney AIGA
Publisher, DesignDetails
Principal and Creative Director,
HamiltonBerchman Design Group, Inc.
details@hamiltonberchman.com
Director of Internet Strategy and Services
AIGA Santa Barbara
AIGA | the professional association for design |