Sep 28, 2018 1:26:03 PM (Read by you after 2 hours, 3 minutes, 3 seconds) +18054328068

David Sanchez (Kirby Kia)

Sep 28, 2018 3:37:16 PM (Read by them after 14 minutes, 23 seconds) Me

Hi David, great meeting with you today! I can see online that my monthly payment right now is $373.04. And it appears that I have 3 payments left, Oct, Nov, Dec. Let me know what other info you might need from me. I’m seeing if I might be able to get down there this weekend. Unsure as I have soccer games both days (I’m head coach). Let me know if you’ll be around this weekend and I’ll see if I can make it. Thanks again!

Sep 28, 2018 4:00:08 PM (Read by you after 20 hours, 50 minutes, 19 seconds) +18054328068

Hi Bert, thanks for sending the info I asked for. I believe that’s all I need for now but I’ll let you know if anything else pops up.?I will be working the following 3 days (Sat-Mon), let me know what day works best for you and I’ll be more than glad to set you up for an appointment. Thanks

Sep 28, 2018 4:06:21 PM (Read by you after 20 hours, 44 minutes, 6 seconds) +18054328068

Sorry I almost forgot, can you send me the residual balance of your current lease? Thanks again

Sep 29, 2018 12:52:36 PM (Read by them after 24 minutes, 11 seconds) Me

Hi David, 1119.12 is the residual on the lease. Not sure I can make it down today. There is a possibility tomorrow or Monday. Unsure right now but will let you know. Thanks!

Sep 29, 2018 2:27:43 PM (Read by you after 26 minutes, 6 seconds) +18054328068

Sounds good Bert! Let me know. Let me know what day works best for you so I can set you u for an appointment.

Oct 08, 2018 10:27:07 PM (Read by you after 1 hour, 9 minutes, 34 seconds) +18054328068

Hey Bert, David Sanchez from Kia in Ventura. How you doing?

Nov 14, 2018 9:52:04 AM (Read by them after 1 second) Me

Hi David! It’s Bert Mahoney from Ojai. I’ve not fallen off the face of the Earth. Just been extremely busy with the end of soccer season. We were wrapping up our regular season and traveling to San Bernardino and LA for League cup on top of everything else. We’re past that now and ready to focus back on the Kia. Let me know what’s next to get the process going again. Thanks!

Nov 14, 2018 10:02:40 AM (Read by you after 1 hour, 51 minutes, 25 seconds) +18054328068

Hi Bert, I was concerned if everything was ok since I had not heard from you. Glad to hear your ok.

Nov 14, 2018 10:03:22 AM (Read by you after 1 hour, 50 minutes, 43 seconds) +18054328068

When are you available to come in?

Nov 18, 2018 1:53:57 PM (Read by them after 10 minutes, 46 seconds) Me

Hi David, got your message. I’m thinking I can possibly come in either this week before Wed. or the weekend after Thanksgiving (most likely). I can tell you I’m interested in 2019 Sorento LX in either Dragon Brown, Platinum Graphite, or Titanium Silver. The base LX works for us. Hopefully you have something in that combination on site. Let me know if you’re around next weekend, and Happy Thanksgiving!! Look forward to hearing from you soon. Best regards, Bert

Nov 18, 2018 2:31:46 PM (Read by you after 19 hours, 47 minutes, 9 seconds) +18054328068

Hi Bert, I’m available Monday and Tuesday, let me know which day works best for you...? I do have those colors available

Nov 19, 2018 9:21:00 AM (Read by you after 57 minutes, 55 seconds) +18054328068

Good morning Bert, left you a voicemail message. Reach out to me whenever you get a chance. Thanks David

Nov 19, 2018 10:24:51 AM Me

Hi David, just out of my first meeting of the day. Tomorrow afternoon is the best possible time for me. One question for you. Earlier you mentioned that my mother-in-law might have to sign something because her names on the vehicle in order to release it. If so, does she need to be there? Or is it something I can have her sign and bring back to you? Want to confirm. Thanks!

Nov 19, 2018 10:45:30 AM +18054328068

Hi Bert, tomorrow afternoon works. Yes mother-in -law has to be present to release vehicle.

Nov 19, 2018 10:55:47 AM (Read by them after 2 seconds) Me

OK, let me see if she’s free tomorrow. Not sure if she is. If she is not available, can we still take care of everything else and have her come in another time to sign? Or, does it make sense to have it all in one go? Apologies for the extra layers of coordination, but we’ll make this happen.

Nov 19, 2018 11:09:21 AM (Read by you after 43 minutes, 12 seconds) +18054328068

No worries Bert. We can always proceed with purchase tomorrow and have her come in another day.... will figure something out...

Nov 19, 2018 11:12:29 AM (Read by you after 40 minutes, 4 seconds) +18054328068

Hey Bert, If and when you get a chance today, can you take a picture of actual mileage of your vehicle.

Nov 19, 2018 11:52:56 AM (Read by them after 12 minutes, 53 seconds) Me

Yes, can do. In a meeting at the moment. Should have it to you this afternoon.

Nov 19, 2018 12:14:48 PM (Read by you after 27 minutes, 33 seconds) +18054328068

Thanks

Nov 19, 2018 2:38:26 PM Me

Hi David, here's the odometer pic you asked for

Nov 19, 2018 2:47:00 PM (Read by you after 2 minutes, 15 seconds) +18054328068

Great!

Nov 19, 2018 2:47:03 PM (Read by you after 2 minutes, 12 seconds) +18054328068

Thanks Bert

Nov 20, 2018 12:04:03 PM (Read by them after 13 minutes, 57 seconds) Me

Hi David, a heads up that I’m thinking I’ll be by sometime after 3pm. My mother-n-law cannot make it today. Hopefully we can get everything else taken care of. Let me know if that time works for you. I can text when I have a better idea on the time. Thanks!

Nov 20, 2018 12:20:11 PM +18054328068

Hi Bert, yes after 3 works for me. Keep me posted!

Nov 20, 2018 12:20:36 PM (Read by them after 1 second) Me

Will do.

Nov 20, 2018 3:07:46 PM (Read by them after 14 minutes, 20 seconds) Me

Hi David, I’m in Oxnard right now and will be heading back towards Kirby Kia soon.

Nov 20, 2018 3:22:17 PM Me

I’ll let you know when we on our way

Nov 20, 2018 3:37:14 PM (Read by you after 9 minutes, 56 seconds) +18054328068

Ok great!!

Nov 20, 2018 3:37:35 PM (Read by you after 9 minutes, 35 seconds) +18054328068

Yes let me know when in route

Nov 20, 2018 3:37:46 PM (Read by you after 9 minutes, 24 seconds) +18054328068

Thanks Bert

Nov 20, 2018 4:01:50 PM (Read by them after 1 second) Me

Hi David, We’re on our way. Should be there shortly.

Nov 20, 2018 4:02:30 PM (Read by you after 10 minutes, 28 seconds) +18054328068

Great!! Be here waiting for you

Nov 21, 2018 11:00:21 AM +18054328068

Good morning Bert, great news!! Give me a call at your earliest convenience...

Nov 21, 2018 11:00:53 AM Me

Hi David, will do. In meetings right now. I’ll call soon.

Nov 21, 2018 11:04:27 AM (Read by you after 51 minutes, 18 seconds) +18054328068

Awesome!!

Nov 21, 2018 5:38:53 PM +18054328068

Hey Bert, so financing you’d be looking at $539.44 per month x 72 month term

Nov 21, 2018 5:39:33 PM +18054328068

Lease: $363.29 per month 36 month lease

Nov 21, 2018 5:40:21 PM +18054328068

These numbers are with tax,license and all other fees

Nov 22, 2018 12:20:36 PM Me

Ok, great. Thanks for letting me know and Happy Thanksgiving!! Just a few questions to confirm some details. Feel free to reply after the holiday...

Nov 22, 2018 12:21:44 PM (Read by them after 1 second) Me

Confirming this: Lease duration is 36months, $3000 down, and 18k a year in mileage. Anything else regarding important lease parameters I’m forgetting?

Nov 22, 2018 12:22:28 PM Me

And confirming the only out of pocket cost on returning the current leased vehicle is the disposition fee ($400)? So in total I should plan for $3400 to turn in the current lease and start the new one?

Nov 22, 2018 12:22:57 PM Me

Thanks David! Hope you had the family have a great Thanksgiving today!

Nov 22, 2018 8:08:35 PM (Read by you after 20 hours, 46 minutes, 52 seconds) +18054328068

Happy Thanksgiving Bert!!

Nov 23, 2018 9:40:19 AM (Read by you after 7 hours, 15 minutes, 8 seconds) +18054328068

Good morning Bert, Hope you and your family had a Happy Thanksgiving.

Nov 23, 2018 9:41:07 AM (Read by you after 7 hours, 14 minutes, 20 seconds) +18054328068

Regarding the lease. It’s a 36 month lease with 15k miles a year.

Nov 23, 2018 9:57:04 AM (Read by you after 6 hours, 58 minutes, 23 seconds) +18054328068

Deposit is 3K and Disposition is $400

Nov 23, 2018 10:23:42 AM (Read by you after 6 hours, 31 minutes, 45 seconds) +18054328068

I’m not exactly sure but I believe sales manager Carlos was able to get disposition fee waived for you....

Nov 23, 2018 5:23:12 PM (Read by them after 51 minutes, 58 seconds) Me

Hi David, we had a great Thanksgiving, thanks. In speaking with my mother-in-law it looks like the earliest she could come in to sign documents is this Monday. I wanted to give you a heads up.

Nov 23, 2018 5:34:58 PM (Read by them after 40 minutes, 12 seconds) Me

Also, two questions for you. I didn't negotiate the price of the vehicle before we went to costs and know my lease is based on sticker price, so that makes it very profitable for the company over the life of the lease—companies need to make a profit. Based on that here are my questions. First, Would it be possible to get the annual mileage moved to 18k a year? Being in Ojai we know we'll have an unusual amount of mileage for sure. Second, I'm curious if you could put a roof rack on the vehicle as its something we would use, and improve the value of the car? My hope is this would be included with the current offer. Let me know what's possible and thanks for considering!

Nov 23, 2018 6:49:17 PM (Read by you after 29 minutes, 50 seconds) +18054328068

Hi Bert, I’ll talk to Carlos and have him look into your offer...

Nov 23, 2018 6:50:16 PM (Read by you after 28 minutes, 51 seconds) +18054328068

Just a heads up Bert, I’m off Sunday and Monday...

Nov 23, 2018 6:50:44 PM (Read by you after 28 minutes, 23 seconds) +18054328068

I work tomorrow and then come back Tuesday

Nov 23, 2018 7:32:01 PM Me

Ok, sounds good. Let's plan on Tuesday then for paperwork. I'll let my mother-in-law know so that she can be there.

Nov 27, 2018 11:51:35 AM (Read by you after 2 seconds) +18054328068

Good morning Bert, hope you had a good Thanksgiving weekend.....

Nov 27, 2018 11:54:35 AM +18054328068

Just confirming our appointment for today.

Nov 27, 2018 12:13:31 PM (Read by them after 1 second) Me

Hi David, I did have a good weekend. Hope you had a good one too, and enjoyed the days off. I’m confirming with my mother-in-law now and it looks like based on her schedule we could come in tomorrow, likely around this time 11ish.

Nov 27, 2018 12:14:09 PM Me

Wondering about the couple of items I asked about before your weekend. You had said you were checking with Carlos on them.

Nov 27, 2018 12:32:23 PM (Read by you after 2 minutes, 12 seconds) +18054328068

Tomorrow morning works! I do have a court subpoena tomorrow at 8:30. I’m hoping to wrap up by 10am.

Nov 27, 2018 12:34:04 PM (Read by you after 31 seconds) +18054328068

In regards to the items you mentioned. We can’t add roof racks to that trim since it does not have roof rails. Carlos gave me a quote in 18K miles but it raised the monthly payment.

Nov 27, 2018 1:13:26 PM (Read by them after 2 minutes, 13 seconds) Me

OK, let me confirm that after 10am will work for my mother-in-law (Sallie), I should have an answer soon on that.

Nov 27, 2018 1:14:09 PM (Read by them after 2 minutes, 12 seconds) Me

I figured the monthly would go up for the extra mileage. Can you share by how much? I think the current payment is about $363.00

Nov 27, 2018 1:19:14 PM Me

Roof rails, yes I saw that it didn’t have roof rails when we were looking at it. I thought those were possible as our current vehicle has the roof rails, and there are two places (small) I see on our current car where it looks like they are screwed/bolted to the roof area. Roof rack is important to us as my wife does triathlon and its a great place to carry the bikes. Let me know. Thanks!

Nov 27, 2018 1:30:39 PM (Read by them after 1 second) Me

Just spoke to Sallie. After 10am works for us tomorrow. One item to note. She has an appt back up here in Ojai and would need to leave Ventura no later than 12:30pm. That’s a hard stop for us with no wiggle room. So perhaps once we’re a go today you could have paperwork ready to sign, etc. and we’ll be good to go.

Nov 27, 2018 2:23:31 PM (Read by them after 1 second) Me

Hi David, Thanks for your patience through all this, I appreciate it. Heard back from Elizabeth. If its possible to find an LX with the convenience package (roof rails, heated seats, park distance warning, etc) in the same color we would be interested in that. I realize if you do find one that it could take some time to get it on site depending on the distance. I did a search on Kia’s site and found what looks to be a match. Let me know what the monthly on this would be and I’ll let you know which way we’ll go.

Nov 27, 2018 2:23:36 PM (Read by them after 1 second) Me

Nov 27, 2018 2:30:02 PM +18054328068

Yes!! I’ll keep you posted

Nov 27, 2018 2:30:13 PM Me

Great, thans!

Nov 27, 2018 2:30:16 PM Me

thanks@

Nov 27, 2018 8:54:03 PM (Read by them after 1 second) Me

Hi David, ok so we’re thinking the LX with the convenience package with 15k/year in miles. You shared with me that its $406.48/mo. If there is a way we can $400/mo with the roof rack we’re good. Last thing is could we have our payment date be the 9th of every month? Thanks again for your patience and working through this with us, we appreciate it!!

Nov 27, 2018 9:35:32 PM (Read by you after 3 minutes, 15 seconds) +18054328068

Hi Bert, ok I’ll work on it tomorrow morning.

Nov 27, 2018 9:36:10 PM (Read by you after 2 minutes, 37 seconds) +18054328068

I’ll give you a call as soon as I have an answer for you.....

Nov 27, 2018 9:41:04 PM Me

Thanks! Sounds good. Talk to you tomorrow.

Nov 28, 2018 10:45:50 AM (Read by you after 9 minutes, 25 seconds) +18054328068

Good morning Bert,

Nov 28, 2018 11:24:58 AM Me

Hi David, good morning

Nov 28, 2018 11:32:11 AM (Read by you after 3 minutes, 6 seconds) +18054328068

Give me a call at your earliest convenience...

Nov 28, 2018 12:55:26 PM (Read by them after 1 second) Me

Hi David, call you shortly. Been in meetings all morning and almost done.

Nov 28, 2018 1:29:36 PM (Read by you after 1 minute, 29 seconds) +18054328068

Ok

Nov 28, 2018 1:29:41 PM (Read by you after 1 minute, 24 seconds) +18054328068

Let me know

Nov 28, 2018 4:45:28 PM Me

Hi David, we are available anytime tomorrow. What would be great is to have the paperwork and car ready to go and we can then make good use of our time when we arrive. If you can give me an estimate of when that might be tomorrow, we'll be there. Let me know when you can. Thanks!

Nov 28, 2018 4:46:03 PM Me

I'm at soccer practice now and can't talk until after 5 PM

Nov 28, 2018 5:43:56 PM (Read by you after 3 minutes, 46 seconds) +18054328068

Hi Bert, Sorry got busy...

Nov 28, 2018 5:44:33 PM (Read by you after 3 minutes, 9 seconds) +18054328068

I’ll let you know as soon as I get an answer from Carlos

Nov 28, 2018 5:47:51 PM Me

No problem

Nov 28, 2018 9:29:30 PM (Read by you after 13 hours, 42 minutes, 47 seconds) +18054328068

Hi Bert, sorry got swamped with multiple deals! No word on ETA for vehicle. I’ll call you tomorrow morning for update

Nov 29, 2018 10:41:33 AM (Read by you after 30 minutes, 44 seconds) +18054328068

Good morning Bert...

Nov 29, 2018 10:43:07 AM (Read by you after 29 minutes, 10 seconds) +18054328068

I still don’t have an ETA on getting your New vehicle in. I’ll let you know as soon as I have an answer from my sales manager.....

Nov 29, 2018 11:13:04 AM Me

Good morning, ok got the message on the vehicle. Let me know

Nov 29, 2018 5:30:26 PM (Read by you after 36 minutes) +18054328068

Hi Bert

Nov 29, 2018 5:31:31 PM (Read by you after 34 minutes, 55 seconds) +18054328068

Vehicle is on its way.....

Nov 29, 2018 6:11:39 PM (Read by them after 2 seconds) Me

Excellent. Good to hear. Tomorrow we’re free up until 2pm—we have some afternoon commitments at that time.

Nov 29, 2018 6:12:36 PM (Read by them after 1 second) Me

Also, a quick question. Earlier you had texted “I’m not exactly sure but I believe sales manager Carlos was able to get disposition fee waived for you...” Can you confirm that? Thanks!

Nov 29, 2018 6:15:46 PM (Read by you after 16 minutes, 58 seconds) +18054328068

I asked Carlos and discovered he was unable to waive dispo fees do to Sallie not being on new lease.....

Nov 29, 2018 6:29:45 PM (Read by you after 2 minutes, 59 seconds) +18054328068

Hi Bert, your vehicle just arrived....

Nov 29, 2018 6:32:25 PM (Read by you after 19 seconds) +18054328068

Nov 29, 2018 6:52:44 PM (Read by them after 1 second) Me

Excellent. And thanks for letting me know on the disposition fee.

Nov 29, 2018 6:55:39 PM +18054328068

Can you guys be here by 9:30 tomorrow

Nov 29, 2018 6:57:27 PM Me

Let me check with Sallie right now and let you know.

Nov 29, 2018 6:58:18 PM +18054328068

That way I can get you guys in and out before 12

Nov 29, 2018 7:01:10 PM Me

ok, just left a message with her. Spoke with her earlier and we should be ok, but want to confirm. Once I hear from her I will let you know.

Nov 29, 2018 7:06:17 PM (Read by them after 2 seconds) Me

One last question about the financing so my understanding is clear. I looked again online at the payment calculator for the vehicle. With all the parameters put into place I see $327/mo as the monthly (before tax) using that tool for $30,480 sticker. What I’m looking at will be $377/mo (before tax) for $3K down, 36mo, 15k yr in miles, and putting 620 in for credit score. Can you remind me why its $50/mo different? It’s not tax, MSRP different? Something else? Just looking to confirm and understand. Thanks!

Nov 29, 2018 7:18:19 PM +18054328068

It’s taxes, fees and registration

Nov 29, 2018 7:25:33 PM Me

Sallie got back to me. We can be there for 9:30am.

Nov 29, 2018 7:28:00 PM +18054328068

Perfect

Nov 29, 2018 7:28:33 PM +18054328068

I’ll see you guys tomorrow 9:30

Nov 29, 2018 7:29:19 PM Me

OK, sounds good.

Nov 29, 2018 7:31:11 PM (Read by them after 1 second) Me

Oh, regarding the monthly, it can’t be tax, because both monthly’s I gave don’t have tax in them. That means fees and registration @ $50/month over 36/months is $1800. Registration is only paid for the first year, so its well over $1000 in fees over three years? Realize its tough to explain. We can review details tomorrow. See you then.

Nov 29, 2018 7:33:56 PM +18054328068

Don’t worry Bert, I’ll have sales manager Raul or Carlos explain it to you.....

Nov 29, 2018 7:34:06 PM Me

Perfect, thanks!

Nov 29, 2018 7:39:23 PM +18054328068

See you tomorrow morning

Nov 29, 2018 7:39:47 PM Me

Yes, see you then. Thanks!

Nov 30, 2018 2:56:02 PM (Read by you after 3 hours, 49 minutes, 30 seconds) +18054328068

Hi Bert, once again thanks for your business!!

Nov 30, 2018 6:45:58 PM Me

You're welcome David! Thanks for your help

Jan 01, 2019 3:39:58 PM Me

Hi David, Happy New Year! It’s Bert Mahoney. Contacting you because I will be brining the Sorento in to Kirby on Thursday 1/3, the end of the lease contract. I mentioned I was going to reach out to you to help coordinate. Could you let me know what needs to be done? I have the odometer disclosure agreement, will have it filled out and signed by Sallie. Other than that form, the car and the keys, anything else? Thanks.

Jan 02, 2019 10:28:25 AM (Read by them after 1 second) Me

Hi David, following up on my text from yesterday about returning the leased car tomorrow. Wanting to confirm what I need to bring, and who I should connect with when I arrive tomorrow. Thanks!

Jan 02, 2019 10:32:48 AM +18054328068

Sorry, I hadn’t returned your message but I’ve been under the weather. Stop on by and ask for a sales manager and let them know your returning a lease. Just make sure you have the form with your mother in law’s signature. Thank you!

Jan 02, 2019 10:39:31 AM (Read by them after 1 second) Me

Thanks David! I’ll do that. Does it take long to process? Needing to plan some things around the drop off. Sorry to hear you’re not feeling well. Hope you feel better soon!

Jan 02, 2019 10:43:44 AM +18054328068

It shouldn’t take no longer than 15 minutes for someone to help you out. All they need is mile verification, verify vin number and signature from person who leased the vehicle. Make sure you have both sets of keys with you.

Jan 02, 2019 11:06:21 AM (Read by them after 1 second) Me

Great, thanks for letting me know!