May 26, 2019 10:58:07 AM (Read by you after 1 minute, 6 seconds) 1112

T-Mobile Free Msg: How did we do when you messaged us on May 25? A 2-minute survey is on its way! To opt out reply STOP.

May 26, 2019 10:58:08 AM (Read by you after 1 minute, 5 seconds) 1112

How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely?

Dec 16, 2019 9:15:35 AM (Read by you after 4 hours, 17 minutes, 21 seconds) 1112

T-Mobile Free Msg: How did we do when you messaged us on Dec 15? A 2-minute survey is on its way! To opt out reply STOP.

Dec 16, 2019 9:15:39 AM (Read by you after 4 hours, 17 minutes, 17 seconds) 1112

How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely?

Dec 28, 2019 5:23:13 PM (Read by you after 1 hour, 54 minutes, 34 seconds) 1112

Free Msg: Your opinion matters. Tell us about your recent Messaging experience with T-Mobile. Reply STOP to opt out.

Dec 28, 2019 5:23:17 PM (Read by you after 1 hour, 54 minutes, 30 seconds) 1112

Take the 2-minute survey here: https://survey.medallia.com/?ec3tzt2fn7mn264z4mpmht

Nov 22, 2020 6:57:35 PM (Read by you after 1 hour, 1 minute, 43 seconds) 1112

T-Mobile Free Msg: How did we do when you messaged us on Nov 22? To opt out of the survey reply STOP. Survey information will be stored - t-mo.co/Privacy

Nov 22, 2020 6:57:39 PM (Read by you after 1 hour, 1 minute, 39 seconds) 1112

How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely?

Nov 22, 2020 7:59:26 PM Me

10

Nov 22, 2020 7:59:28 PM (Read by you after 1 second) 1112

How satisfied are you with the T-Mobile rep(s) you communicated with, on a scale between 0-10 where 0 = Not at all Satisfied and 10 = Extremely Satisfied?

Nov 22, 2020 7:59:35 PM Me

10

Nov 22, 2020 7:59:37 PM 1112

How easy was it for you to resolve your issue, on a scale between 0-10 where 0 = Not at all Easy and 10 = Extremely Easy?

Nov 22, 2020 7:59:42 PM Me

10

Nov 22, 2020 7:59:45 PM 1112

How satisfied are you with the ability of the rep(s) to fix your issue, on a scale between 0-10 where 0 = Not at all Satisfied and 10 = Extremely Satisfied?

Nov 22, 2020 7:59:52 PM Me

10

Nov 22, 2020 7:59:54 PM 1112

Please provide any additional feedback about your experience.

Nov 22, 2020 8:01:37 PM Me

Brooke was great. She realized that there was an error on the order and reached out right away to correct the issue. Totally happy with the experience and that we got things sorted out before it turned into more of a mess. She’s an excellent representative of T-Mobile. Not easy to find good people and I can tell Brooke is one. Thanks again Brooke!

Nov 22, 2020 8:01:43 PM (Read by you after 1 second) 1112

Thank you for your feedback!

May 30, 2022 6:14:48 PM (Read by you after 8 seconds) 1112

T-Mobile Free Msg: How did we do when you messaged us on May 30? To opt out of the survey reply STOP. Survey information will be stored - t-mo.co/Privacy

May 30, 2022 6:14:53 PM (Read by you after 3 seconds) 1112

How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely?

Jun 17, 2024 6:50:30 PM (Read by you after 10 seconds) 1112

T-Mobile: Thanks for chatting with us on June 17. Please tell us about your experience. To opt out, reply STOP. Survey info will be stored - t-mo.co/privacy

Jun 17, 2024 6:50:34 PM (Read by you after 6 seconds) 1112

1/4: How satisfied are you with the assistance you received from our virtual assistant? Please reply on a 0-10 scale where 0 = Not at all satisfied 10 = Extremely satisfied

Jun 17, 2024 6:50:54 PM Me

6

Jun 17, 2024 6:50:56 PM 1112

2/4: Were you able to accomplish the reason for your chat? 1 = No 2 = Partially 3 = Yes

Jun 17, 2024 6:58:09 PM Me

3

Jun 17, 2024 6:58:12 PM 1112

3/4: Based on your chat, how likely are you to recommend T-Mobile to your friends and family? Please reply on a 0-10 scale where 0 = Not at all likely 10 = Extremely likely